About the Role

The Document Controller plays a critical role in supporting the Manager, IMS Quality & Governance in the implementation and maintenance of Ascertra’s Integrated Management System (IMS). This position ensures integrity, accessibility, and version control in document handling and distribution across the organisation’s operations.

The Document Controller will maintain IMS-compliant records, facilitate audit readiness, and support compliance reporting. Additionally, the role contributes to continuous improvement initiatives by ensuring documentation reflects current standards, procedures, and best practices. The Document Controller will also assist in training staff on document control processes and act as a key point of contact for document-related queries during audits and management reviews.

Key Responsibilities

•Maintain and manage controlled documents in accordance with ISO 9001 and ISO 27001 standards.

•Ensure correct versioning, metadata, classification, owner, reviewer/approver, and effective date are captured for the controlled documentation.

•Verify accuracy of repository content.

•Support internal audits by preparing and organizing required documentation.

•Ensure secure and accessible distribution of documents in accordance with role-based and least privilege principles.

•Collaborate with teams across international locations to ensure consistency and compliance.

•Assist in training staff in document control best practices and procedures.

•Track and support Corrective and Preventive Actions (CAPA) arising from internal audits or NCRs tied to document control.

•Suggesting process improvements as recommendations to management.

Qualifications & Experience

•Any Degree or Diploma, BE/B-Tech with 3-5+ years’ experience in document control, record management, quality management or information governance roles.

•Proficiency in document management systems like Proarc (preferred as this is the system to be used), Assai, Omega, or similar and understanding of document control principles and version control tools.

•Familiarity with ISO 9001 and ISO 27001 standards related to document information and information security.

•Proven experience with controlled document lifecycle.

•Strong proficiency with Microsoft 365 apps (SharePoint/Teams/Excel/Word).

•Experience in a global or multi-site environment is a plus.

Required Skills

•Strong attention to detail and organizational skills.

•Good written and verbal communication skills.

•Ability to handle sensitive information with discretion.

•Ability to work independently and collaboratively across teams.

Accessibility Statement

Our company is committed to accessibility, inclusivity, and barrier‑free employment practices, and to upholding the human rights of all employees. We welcome and encourage applications from candidates with disabilities.

Accommodations are available upon request at every stage of the recruitment process. If you require a specific accommodation due to a disability or medical need, please contact either the hiring manager or HR at hr@carinasw.com, and we will work with you to ensure your needs are met.